ROCKROCK's ("we" and "us") is the operator of (httpd://www.rockrock.tv/)("Website"). By placing an order through this online website, you will acknowledge the terms below. These policies are conducted to ensure both parties are aware of and agree upon these arrangements to mutually protect our customer's expectations and set expectations on our services.

1. General
Subject to Pr-Booking orders. We try to maintain an accurate time line to full fill
Our company will process a refund or replacement as soon as the courier has completed their investigation into the claim.

 Process for parcel lost
your orders on our website. If the order may not reach the style/product minimum quantity during Pre-Booking period, we will not be able to fulfill all your items at the same time of purchase. In this instance, we will take the order of available products for you and contact you whether you would prefer to awaited-booking of your favorite product item or would you prefer to process are fund. Subject to stock availability. We try to maintain accurate stock counts on our website but from time to time, there may be a stock discrepancy and we will not be able to fulfill all your items at the same time of purchase. In this instance, we will take the order of available products for you, and contact you whether you would prefer to await restocking of your favourite product item or would you prefer to process a refund

2. Shipment Processing Time
rockrocks all orders proceed based on each particular product Pr-Booking quantity and product delivery lead time within 3-90 business days depends upon each product and some product will take more time base articulate product additional time to Import. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be held up by a few days. Please wait and keep patience for additional days in transit for delivery. If there will be a significant delay in the shipment of your ordered product, we will contact you via email or telephone.

3. Shipping Costs
Shipping costs will be calculated during checkout based on weight, distance, dimensions, and destination of the purchased items in the order. Shippingpayment will also be collected with the purchase, and the price will be thefinal
price for shipping cost to the customer.

4. Returns
(Return Due To Change of Mind/Cancellation)
ROCKROCK's team will happily accept returns due to change of mindas longas a request to return is received by us within 7 days of receipt of the itemandare returned to us in original packaging, unused, and can be resold condition. Ifan order has already been dispatched, please refer to our refund policy. Return shipping will be paid at the customer's expense and will be requiredtoarrange their shipping. Once returns are received and accepted, refunds will beprocessed to our valuable customer's payment source. We will notify youonce everything has been completed by us through email. (ROCKROCK) will refundthe value of the goods returned but will NOT refund the value of any shippingcharges.

5. Delivery Terms
 Transit Time in Domestic
1. Generally, domestic shipments will be in transit for 2 - 7 days
2. Generally, for Pre-Booking there will be additional time for the
production (kindly refer to the product page during booking).
 Transit time in International
1. In general, orders shipped internationally are in transit for 5 - 24days. This variation depends on the courier you have selected. We canoffer amore specific estimate when you are choosing your courier at the
checkout.
2. Generally, for Pr-Booking there will be additional time for the
production (kindly refer to the product page during booking).
 Change of Delivery Address
Orders placed before (Time) GMT+5:30 will be dispatched the same day, otherwise, within the next business day. ROCKROCK's warehouse operates from Monday to Friday during standard business hours, except on national holidays and at which time the ware house will be closed. In these occurrences, we take steps to ensure shipment delays will be kept to a minimum.

.Change of Delivery Address
For a change of delivery address requests for your purchased items, we can change the address at any time before the order has been dispatched.  Exceed of Delivery Time
If the delivery time has exceeded the predicted or estimated time, please contact
our team, so that we can conduct the activities of investigation.

6. Tracking Notifications
After the dispatch, customers will receive a tracking link fromthat theywill beable to follow the progress of their shipment based on the latest updates madeavailable by the supplier.
 Parcels Damaged In Transit
If you find your ordered products are damaged in transit, if possible, pleasereject the parcel from the courier and get in touch with our customer service. And if the parcel hasn't been delivered to you or without you being present, please contact customer service as soon as possible.

7. Duties & Taxes
 Sales Tax
Sales tax has already been applied to the price of the products as displayed on the website.
 Import Duties & Taxes
Import duties and taxes for international shipments will be per-paid, without any additional
fees to be paid by the customer upon arrival in the destination country.
8. Insurance
 Process for parcel damaged
Our company will process a refund or replacement as soon as the courier has completed their investigation into the claim.
 Process for parcel lost
Our company will process a replacement or refund as soon as the courier has been investigated the parcel lost.
9. Customer service
For all the customer service inquiries,  By email: contact @rockrock.tv